Refunds & Cancellations
We want you to be confident before you buy. Every paid engagement is quoted and agreed in advance, and this policy explains how cancellations and refunds work. Because our services are professional services and digital educational products, different rules apply to each. Currency is US dollars.
Online educational programs
14-day refund. If you purchase an online educational program, you may request a full refund within 14 days of purchase, provided you have accessed no more than 25 percent of the program content. This gives you time to review the material and decide it is right for you.
- After 14 days, or once more than 25 percent of the content has been accessed, program fees are non-refundable, because the material has been substantially delivered.
- Where the law of your location grants a stronger right of withdrawal for digital purchases, that right applies and is not reduced by this policy.
Consulting projects and retainers
- Before work begins. If you cancel a consulting project or retainer before any work has started, you receive a full refund of amounts paid for that period.
- After work begins. Once work has started, fees for work already performed and for hours or deliverables already completed are non-refundable. Any prepaid amount not yet earned is refunded.
- Monthly retainers may be cancelled with 14 days' written notice. You are billed for the notice period; you are not billed for months after it.
- Deposits reserve capacity and cover initial work; they are non-refundable once the engagement has been scheduled and preparation has begun.
How to request a refund or cancel
Email [email protected] with your name, the program or engagement, and your order or invoice reference. We confirm every request and process approved refunds to your original payment method, normally within 5 to 10 business days.
Payment issues and chargebacks
If something is wrong with a charge, please contact us first at [email protected]. We resolve billing questions quickly and prefer to make things right directly rather than through a dispute.
Guarantee of results
Refunds relate to the service or program purchased. They are not tied to business results, because outcomes depend on your own execution and factors outside our control. We do not guarantee specific revenue, sales, or growth.
Contact
Questions about this policy: [email protected].